FAQ

Q1: What sizes are currently available for the Eternity Flashlights I?
A1: EternityFlashlights.com carries the largest selection of No Battery Shake Flashlights, we normally stock 5 inches, 7 inches, 9 inches, 11 inches, and 12 inches sizes.

Q2: What colors are available for the Eternity Flashlights I?
A2: EternityFlashlights.com currently carries the two most popular colors in stock, we have the translucent blue and translucent clear colors. The 7 inch model comes in a variety of different colors such as translucent clear, blue, black, red, yellow, and silver. By buying directly from the manufacturer, you will get the most selection and best price at the same time.

Q3: How long is the warranty on the Eternity Flashlights?
A3: All the products we carry on our website come free with a one year warranty from the date of purchase, if there is anything wrong with the flashlights, you may send it back to us for a replacement at anytime. Please ensure that you keep the commercial receipt since you cannot create an RMA number without it.

Q4: Which model of the Eternity Flashlight I produces more light?
A4: The larger the flashlight, the larger the diameter of the spotlight produced. Therefore the 12" Eternity Flashlights Extreme will produce a brighter and larger light output.

Q5: Is your Eternity Flashlight I waterproof?
A5: Yes, the Eternity Flashlight I are completely waterproof and will stay afloat on water. It is a great tool for your car, boat, or emergency backpack.

Q6: How long does your flashlights produce light for?
A6: The shake flashlights can produce a maximum of 5 mins of visible light, however the windup models can produce several hours of light depending on the model.

Q7: We purchased the Eternity Flashlights I and it is not working?
A7: To achieve the best results from the Eternity Flashlights I, the flashlights should be pre-shaken to get the best results, The flashlights must be shaken parallel to the ground and for at least five minutes if you have not used it for a long time. After pre-shaking, you only need to shake it for thirty seconds to produce the same amount of light.

Q8: How do you replace the flashlight bulb?
A8: You never have to replace the LED bulbs for all models, because they are not like conventional bulbs that needs replacing. The LED bulbs do not have filaments that can break easily.

Q9: What is the brightness of the Eternity Flashlights I measured?
A9: The brightness of the Eternity Flashilights I is 7,400 LUX at zero feet, the light is visible one mile away, therefore you should never point the flashlight at anyones eyes because it can blind them.

Q10: What color is the light output of your flashlights?
A10: The Eternity Flashlight products will produce a very light blue tinted white light.

Q11: What is the benefit of using your imprinting services?
A11: Because we are the manufacturer, we have in-house facilities that are capable of imprinting your company logo or text onto our products. Its a great promotional gift that everyone would like and at the same time environmentally friendly. The most common flashlights imprinted are the 7" Eternity Flashlights I and the Eternity Flashlights Radio II. Our imprint work is guaranteed and we only use the latest software and technology to make it possible. For more information regarding our imprinting services, please click on this link.

Q12: Why should I buy from your company?
A12: By buying from the manufacturer, you are guranteed the lowest prices. Buy buying from the source, you will save alot of money on shipping and avoid profitting from a middleman. Eternity Flashlights first released the batteryless shake flashlights approximately five years ago. Today, we are the worlds largest batteryless flashlight manufacturer in the world.

Q13: I found another company selling the same product, their prices is $1.00 less. Why should I buy from you?
A13: There are alot of fakes and copies that are circulating the market today. These flashlights may not work and there lifespan is very short. Eternity Flashlights is a well respected brand that provides a one year warranty on all the products that we carry. We are the real deal, you will be getting the lowest price for products that actually work AS ADVERTISED.

Q14: Does your company profit from shipping like other online businesses?
A14: Customer has the option to use their own DHL, Fedex, or UPS account. Eternity Flashlights never profits from shipping therefore if you find a discrepency, please do not hesistate to conatact your salesman that is assigned to your account.

Q15: Is your online ordering page secured?
A15: Yes, our websites are using the lastest SSL 3.0, RC4 with 128 bit encryption to protect your personal data. You can check this by visiting the webpage where you enter your complete address and credit card information. Then simply visit the website, click "file menu", then choose "properties" in your favourite Internet Browser..

Q16: I would like to obtain the tracking number for my order?
A16: You can obtain the tracking number for your order by visiting our website and click on "Track and Confirm" on the top right corner of the page. You can track your orders (and previous orders) by entering your full name or zip code.

Q17: Are your prices in US Dollars?
A17: Yes, the prices on our website are all in US Dollars since our Head Office is located in Seattle, Washington..

Q18: Do your accept Purchase Orders?
A18: We only accept Purchase Orders from governmental organizations and customers with approved credit.

Q19: I would like to buy five flashlights, do you sell to the retail market?
A19: No, we only sell to distributors and resellers. The customer needs to purchase at least 12-16 units. We need to be fair to our resellers therefore we cannot sell to the general public.

Q20: I prefer not to enter my personal information via the online website?
A20: You may contact our sales representatives at 1-877-651-2822 if you wish to place an order via telephone. Our sale staff will be more thand glad to take your order over the telephone.

Q21: What shipping couriers do you use?
A21: For Canadians we would normally use Canpar or UPS Ground. For United States we would normally use UPS Ground and United States Parcel Services.

Q22: Which models are the most popular?
A22: The most popular products today are the Eternity Flashlights I (economy), Eternity Flashlights II (reliability), and Eternity Flashlights Radio II (radio/multifunction).

Q23: Do you ship to the International Countries?
A23: Yes, we ship our products all around the world. We have customers located in every country.

Q24: I'm from Canada, is shipping very slow and are there alot of duties involved??
A24: Because you are located in Canada, your order will be processed within Canada. There are no custom duties involved, we have trucks transporting stock through the border everyday.

Q25: Please provide me the contact information for you reseller located in my state?
A25: Due to privacy laws, we are unable to provide you with confidential information regarding our customers. However, you can find them by doing a google search on our products and guaranteed to find many resellers of our products. For security reasons, we will not give your information out to anyone unless an agreement is signed.

For more information, please click HERE.